I keep meaning to send an email letting you guys know how wonderful Ben was. To be honest, I had another quote to repair the gutters and clean them that came it at $339. I decided to go with you guys due to Ben. Here's a quick summary of what he did that was so great.
I'm a first time homeowner and it will never cease to amaze me how often contractors will try to take advantage of that. I'm fortunate that I have a background in commercial construction management (from the tenant side) and have friends that can tell me when someone is jerking me around. The person I hired to clean the gutters when I first moved in had my mother thinking the frigging roof was going to cave in. When he came back to give me a quote on the cleaning and repairs, he told me that my roof was in pretty bad shape and very poorly designed for the area and that it would need to be gutted to done correctly. Said I may have a year or two left in it but that was it and he "could guarantee" that there would be water damage and rotting wood. He also said that I needed new gutters...blah, blah, blah. He never got on a ladder. He never set foot on my roof.
Ben was completely different. He was very matter of fact and NOT alarmist. He came in and talked to me then got out his ladder and walked my roof. When he came back in he said that it's an older roof but it has a couple years left in it. He didn't think I needed new gutters and said my gutter probably wouldn't have come detached if it hadn't been secured to the house with FINISHING NAILS (he held one up as he told me...I couldn't stop laughing). I asked him what he thought the most urgent priorities were and he said to clean and repair the gutters and something else that I can't remember the name of...but the rakes(?) are getting to the point where covering them won't be good enough and they'll have to be replaced. I asked him if I'd be in trouble if I waited to do the rake things until spring and he thought they'd probably make it through the winter.
To be honest, he didn't really tell me anything that was much different than what EMERGENCY MAN did...the difference was in his general attitude, demeanor, and his INTEGRITY in not trying to scare more money out of me.
Later that week, I got a thank you card in the mail from Ben. He thanked me for my time and letting him come out to give me the estimate. Then he hand drew two pictures. The first was a picture of a roofing nail and the second was a picture of a finishing nail inside a circle with a line through it. I laughed so hard!
So much for my "quick summary" but I really wanted to give you the feedback on Ben. When I'm ready to redo the roof in a couple of years, you will be the ones I call and when I need those rake things installed in the spring, you will be the ones I call.
I would also be remiss for not patting you on the back. It's very difficult for me to talk on the phone from work and you being LIKE THE WIND on email helps so much.
- Theresa M. of North Beach, MD
Friday, January 29th