With Integrity, you have nothing to fear because you have nothing to hide.” Zig Ziglar

Integrity Pro Main Logo


Certified Generator Dealer vs.

Friday, March 20th, 2015 by Danny Peterson

You’ve decided to buy a generator for your home or office building. But wait! Are you making the correct decision on where to buy your generator? There are plenty of options between big box stores like Home Depot and local certified generator dealers like Georgia Generator. The decision on where to buy your generator not only affects the type of generator you receive, but also the services that come along with the generator. Additionally, the quality of customer service and availability of experts when you need them will be affected.

Where should you buy?

There are pros and cons of buying at either a big box store or a local certified dealer, and it all depends on your expectations, needs and wants. First thing is first, what are the major differences between a big box store and a certified generator dealer?

  • Big box stores: large retailers like Home Depot or Lowe’s. They offer a wide products and services.
  • Certified generator dealers: smaller independently owned business that specialize in generators. Typically the sell, install and service your generator.

They key difference that you, the consumer, need to decide when choosing your generator retailer is what are your needs for buying a generator. This will determine whom you should contact and where you should buy. For example, if you are an individual looking to have a portable generator for tailgating or camping, short-term electricity solution or daily work-site electricity supply, then a big box store could be the choice for your quick solution. On the other hand, if you are a business looking to have power supply your building in the case a power outage then a more permanent and expert solution is needed and you should look for a certified generator dealer.

The Pros and Cons:

Big box stores:

  • Pros–
    • Loyalty cards: most big box stores offer loyalty cards, where you can receive discounts and benefits from the purchases you make.
    • In-store displays: they have a large space to display products and show key product information in person.
    • Lower price: typically large companies like Home Depot and Lowes are able to offer items as lower prices due to bulk quantities.
    • Variety: also a perk of the big box stores is that they are able to carry a variety of brands and styles.
    • Quick solutions: lastly, you are typically able to go into a big box store, talk to an employee about what you need, buy the item that day and sometimes have same day delivery or you can walk out with the item same day.
  • Cons­–
    • Lack of expert help: big box stores are usually staffed by part-time staff members, who may or may not know much about the product you are looking for.
    • Limited services: because big box stores have a large customer base and variety of products their services per product may be limited and not as extensive.
    • Inconsistency: employee’s various hours and high turnover can cause a lack of constancy when customers deal with big box stores.
    • Out of stock: when big box stores try to stay ahead of trends and industry updates they often switch out products for new ones. Therefore, if you have any problems with your current product they may no longer carry parts, etc. to help you with your solution.

Certified Generator Dealer:

  • Pros–
    • Experts: certified generator dealers specialize in generators. If you are unsure about what your exact needs are they can assist you through that process. Additionally, they can make the right recommendations.
    • Customer Service: typically, it is the staff members’ full-time career and they will be at the dealer for years to come. When you make the investment in a generator you are also getting consistent help and loyalty service.
    • Post purchase care: certified generator dealers understand that your generator is an investment and something that should last you years to come. Therefore, they offer post-purchase services to make sure your generator is always running properly and ready to provide you the power you need.
    • Emergency situations: most dealers who also install and service your generator are available for emergency services. Similar to calling your plumber after hours, a generator dealer can assist you with your generator issues.
  • Cons–
    • Higher prices: with the cost of running a smaller scale business vs. the big box stores, a certified generator dealer can cost more for the generator and services.
    • Longer wait times: most local businesses are ran by a handful of employees therefore they can’t always compete with the hours a big box store.
    • Planned process: if you are looking for a quick solution to your power problem that day, a certified generator dealer might not be able to have the stock or the staff members available to service your needs right away.
    • Lack of variety available: since they specialize in generators only you will only be able to find generator solutions. Whereas at a big box store you can take care of your other home and office projects.

  Clayton Preble is the owner and operator of GenSpring Power, serving the Jasper and North Atlanta, GA region. Clayton is one of the top 25 home generator dealers in the United States.

Share the Post:

Your Experience Is Important

Please read our reviews to learn why our clients love working with us!

Paul ChristensenPaul Christensen
17:25 18 Sep 23
I found this company is consistently capable, honest, and efficient. And they stand behind their work. My roof and gutter repair went very smoothly.
Stephanie CramerStephanie Cramer
21:48 16 Sep 23
I always contact Integrity for all of my major projects! They are reliable, have great project teams, and always do an outstanding job!
Steven WeberSteven Weber
16:29 07 Sep 23
Bathroom remodel exceeded expectations. Raul performed the work as if it was his own bathroom. His attention to detail was exceptional!If you want a quality job done right, choose Integrity Home Pro!
Anthony BynumAnthony Bynum
01:48 22 Aug 23
Recently we hired Integrity Pro to design and complete a combination bathroom and Laundry room in our basement.We knew for quite sometime this would be a big time consuming job. We actually interview at least 6 other construction companies. We found out that a lot of plumbers were not interested in the construction aspects of this type of work. We found out that anyone offering to do this for 7-8 thousand dollars was not trustworthy.More than once we were ready to pull the trigger only to walk back from the ledge for different reasons.The first thing that stood out on the Integrity estimate was that big fat liability policy that was part of the estimate proposal. As a retired Casualty Insurance Professional this was definitely a determining factor. The other was the fixture allowance.But it did take 2-3 conversations to lead to the big hand shake.Then the next “feel good” factor was Alberto the lead carpenter. He came in on a Saturday after the plumber because he needed to get a jump on things. He worked every Saturday until finished.We saw Mike the Project Manager like 4 times. Very reassuring.The door to the laundry room needed some creative thinking. Once again great results.For us this was a once in a life time project, we had much to loose if done incorrectly, but much to gain when done right. That is where we are, on the plus side. Well done.Anthony Bynum
Valerie MartinValerie Martin
17:21 21 Aug 23
As always excellent!
Tammy BrownTammy Brown
00:16 13 Aug 23
This company is very responsive. Not only did Danny (owner) listen to our concerns, but he heard our concerns. Many days, I was leaving as the workers arrived. Danny would leave post it notes to ensure the contractors addressed any concerns from the day before. The contractors are very respectful of our home. They cleaned up every afternoon so as not to leave our house in disarray.My fireplace turned out beautifully. My bathroom doors were moved and the new locking barn darns turned out beautifully. Danny is having a custom threshold designed to make the transition between too rooms seamless. Danny took a load barring wall down to open up the kitchen and the back room. Danny ensured the openings to these rooms were at least 36 inches. Ensuring the house is ADA accessible was very important to me.
Lynn KellnerLynn Kellner
16:11 08 Aug 23
Our project coordinator on site was Alberto. He was so fastidious, and was so committed to making the job look fantastic at the end. He even came back after he realized he forgot to put some thing on our final cabinet installation even thought he was in his truck, on his way out. He was just so excellent and we can’t have asked for a better project result.
Crystal LemieuxCrystal Lemieux
01:57 14 Jul 23
I’m so happy to have found Integrity Home Pro! After working with multiple contractors on various house projects, Integrity Home Pro has been a breath of fresh air. They’re professional, courteous, knowledgeable, reliable, show up when they say they’re going to, and are quick to respond to phone calls and emails. Not only that, their work is excellent. We hired them to renovate a bathroom and were so impressed we hired them to renovate our sunroom and kitchen and make various improvements around the outside of our home. I cannot recommend them highly enough and will work with them again for any future home improvements.
Philip CoynePhilip Coyne
19:28 04 Feb 23
My wife and I reached out to Integrity Home Pro for a quote to repair/replace wood under our bay windows that started rotting years ago. Within a few days, we had an estimate with several different options, and reasonable price set for the work done, as well as an estimate for how long the work would take.Within 3 weeks, Integrity Home Pro sent out their team to replace our rotted wood with panels and had finished the work within the time originally estimated. We're so happy with the work they've done, that we will certainly be reaching out again for more work on our home.Long and short: Integrity Home Pro has shown us professional courtesy, impressive workmanship, and genuine care for our needs. The quality of service is a rarity, and we plan on reaching out to Integrity again in the near future.Photos provided to show the before and after
K MalindaK Malinda
18:51 06 Jan 23
Integrity Home Pro was a pleasure to work with. I had extensive hail damage to my house and the process of getting information to my insurance and approval for a full replacement was a long process. Ben at Integrity was very patient and extremely helpful every step of the way. He assisted with everything the insurance needed so that now I have a new roof and siding. The installers were outstanding and when they were finished you could not see any debris on the lawn or damage to any bushes. I used Integrity about 10 years ago for the previous roof that the hail damaged ( I thought they were terrific then) and I think they only have improved with time. I highly recommend them!
Monica BriggsMonica Briggs
15:51 06 Oct 22
Integrity Home Pro did an excellent job at remodeling our bathroom. They are very skilled, professional, and they work together to get the job done in a timely fashion. They were very patient, attentive, and courteous, and always kept us abreast every step of the way. Our newly remodeled bathroom exceeds our expectations and is simply beautiful. We could not have asked for a more dedicated and devoted team.
Kerry WesterveltKerry Westervelt
16:33 20 Aug 22
Integrity Home Pro were very pleasant and easy to work with when our roof was damaged by a tree branch. They replaced my roof quickly in the morning. Also, I am a returning customer knowing they did a great job replacing my roof 20 years ago.
Jeanne BeansJeanne Beans
07:42 08 Mar 22
Integrity Home-Pro just completed remolding our kitchen. The process took two weeks. Elmer Lopez did the work. He worked non-stop everyday; his workmanship is premium. Tera Ingwersen guided us through the process from the office on a regular basis and was always available to answer questions. Integrity's quote for the work was significantly less than a quote given by another company. Integrity's owner, Danny Peterson, personally came when we called about getting a quote. He followed up on two occasions as the work was being done. Integrity Home Pro has done other major projects on our home and we have been pleased each time.

Reimagine Your Home And Experience Elevated Living In The Greater DC Area